FAQ
Some pieces are fabricated entirely at the bench, while others are cast for strength and consistency in form. Every piece is refined, hand-finished and quality-checked in the Natasha Fontaine studio in Washington, DC.
Variation is part of the process.
Subtle differences in texture, hammering and finish are evidence that a piece was individually shaped rather than mass-produced. These variations are intentional and do not affect wearability or durability.
Initial releases are intentionally small.
For debut collections, a limited number of pieces may be available immediately. Once those pieces sell through, certain styles may transition to made-to-order with clearly stated lead times.
Scarcity is not used as a marketing tactic — it is a natural result of a slow, hands-on process.
Made-to-order pieces are finished after your order is placed.
This allows for a sustainable work pace, maintains quality and avoids unnecessary overproduction. Estimated lead times will always be listed on the product page prior to purchase.
In-stock pieces ship within the timeframe listed at checkout.
Made-to-order pieces ship according to the lead time listed on the product page. You’ll receive a shipping confirmation once your order is on its way.
If anything changes, you’ll hear from us directly.
Returns are accepted on unworn, in-stock pieces within the stated return window.
Made-to-order pieces are final sale. Because each piece is finished by hand, slight variation is not considered a defect.
Additional details are available on the Shipping & Returns page.
These pieces are designed to be worn regularly.
Sterling silver naturally changes over time, developing a patina through wear and exposure. If you prefer a brighter finish, a gentle polishing cloth is usually all that’s needed.
When not wearing your jewelry, store it somewhere dry.
All Natasha Fontaine pieces are designed and hand-finished in Washington, DC.
Casting partners and outside vendors are selected carefully for quality and integrity, but all final finishing and quality control happens at the bench.
New collections, forms and variations are released as they’re finalized, rather than according to traditional fashion cycles. You can follow along through Substack or join the email list for updates on new work and future releases.
Not at this time.
The current focus is on developing a cohesive body of work and refining the core collections. Limited special projects may be considered in the future.
