Refund policy

Returns and exchanges

Return window

Eligible pieces may be returned within 14 days of delivery.

Refunds to the original form of payment are offered until 7 days after delivery. From day 8 to day 14, returns are refunded as store credit, which can be used on any future purchase and does not expire.

Exchanges

If you need a different size, the first exchange ships free in both directions. After that, shipping is yours.

If you're unsure, email for orders@natashafontaine.com for help before you order.

Shipping costs

Shipping fees are not refundable, and a return shipping fee is deducted from the refund.

Condition

Pieces must come back unworn and in their original condition, with all original packaging and documentation returned undamaged. 

Final sale

Made-to-order pieces are produced after the order is placed and cannot be returned or exchanged.

How to start a return

Email orders@natashafontaine.com within 14 days of delivery. Please get in touch before sending anything back, as returns that arrive without notice can't be accepted.

You'll receive a prepaid, tracked and insured return label within two business days. The return must be dropped off to the carrier within 7 days after receiving the return label, or your return will not be accepted. The cost of the label is deducted from your refund. Once the piece has been received and inspected, the refund or credit is issued and confirmed by email the same day. 

Damaged items

If a piece arrives damaged or faulty, email detailed photos within 7 days in order to receive a replacement or refund, whichever you prefer.

Shipping

Free on US orders of $500 and over, $12 under $500. Everything ships USPS Priority Mail with a signature required on delivery, within 3 to 5 business days. US only for now.

Questions: orders@natashafontaine.com